Welcome to SIL Logistics. These Terms & Conditions govern your use of our services and website. By using our services, you agree to comply with and be bound by these terms. Please read them carefully.

Definitions

• Company: Refers to SIL Logistics.
• Customer: Refers to the person or entity using our services.
• Consignment: Refers to the items or goods transported by SIL Logistics.
• Service: Refers to the courier, logistics, and warehousing services provided by SIL Logistics.

Use of Services

1. Eligibility: To use our services, you must be at least 18 years old and capable of entering into a legally binding agreement.

2. Account Information: You agree to provide accurate and complete information when creating an account or using our services. You are responsible for maintaining the confidentiality of your account information.

3. Service Limitations: SIL Logistics reserves the right to refuse service, terminate accounts, or cancel orders at its discretion, including, but not limited to, cases where we believe that customer conduct violates applicable law or is harmful to our interests.

Booking and Payment

1. Booking Confirmation: Once you book a service with us, you will receive a confirmation outlining the details of your consignment and the estimated costs.

2. Payment Terms: Payment for services must be made as specified in the booking confirmation. We accept various payment methods, including credit/debit cards and bank transfers. Payment terms will be detailed in your invoice.

3. Refunds and Cancellations: Requests for refunds or cancellations must be made in accordance with our Refund Policy. Please contact us at 07718178363 for assistance with payment issues.

Collection and Delivery

1. Collection: We aim to collect consignments within 60 minutes of booking confirmation, subject to availability and location. Customers must ensure that consignments are ready for collection at the agreed time and place.

2. Delivery: We strive to deliver consignments as quickly and safely as possible. Estimated delivery times are provided at the time of booking, but delays may occur due to unforeseen circumstances.

3. Direct Delivery: We guarantee direct delivery without additional loads, ensuring that your consignment is delivered without unnecessary stops or delays.

Liability and Insurance

1. Insurance Coverage: SIL Logistics provides insurance coverage for consignments up to £50,000. Additional insurance can be arranged upon request.

2. Limitation of Liability: Our liability for any loss or damage to consignments is limited to the insured amount. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

3. Exclusions: SIL Logistics is not responsible for any loss or damage resulting from:

   • Acts of God, natural disasters, or other force majeure events.
   • Improper packaging or labeling by the customer.
   • Perishable items or goods that deteriorate due to delays beyond our control.

Customer Obligations

1. Accurate Information: Customers must provide accurate and complete information regarding the consignment, including dimensions, weight, and special handling instructions.

2. Packaging: Customers are responsible for ensuring that consignments are properly packaged to withstand the rigors of transport. SIL Logistics is not liable for damage caused by inadequate packaging.

3. Compliance: Customers must comply with all applicable laws and regulations related to the consignment, including customs and import/export requirements.

Dispute Resolution

1. Complaints: If you have any complaints about our services, please contact us at [email protected] or 07718178363. We will endeavor to resolve any issues promptly and fairly.

2. Governing Law: These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom.

3. Jurisdiction: Any disputes arising from these Terms & Conditions or the use of our services shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Changes to Terms & Conditions

SIL Logistics reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised terms.

Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Address: 334 Selbourne Rd, Maidenhall, Luton LU4 8NU
Email: [email protected]
Phone: 07718178363

Thank you for choosing SIL Logistics. We look forward to serving your logistics needs with professionalism and reliability.