Introduction

At SIL Logistics, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when using our services. By using our services, you agree to the collection and use of your information in accordance with this policy.

Information We Collect

We collect various types of information in order to provide and improve our services to you, including:

1. Personal Information: When you contact us or use our services, we may collect personal information such as your name, email address, phone number, and address.

2. Logistics Information: This includes details about your consignments, such as pickup and delivery addresses, item descriptions, and any special instructions you provide.

3. Payment Information: For processing payments, we may collect your payment details, including credit or debit card information.

4. Usage Data: We may collect information on how our services are accessed and used, including your IP address, browser type, and pages visited.

How We Use Your Information

SIL Logistics uses the collected information for various purposes:

• To Provide and Maintain Our Services: Ensuring the efficient operation of our logistics services, including the collection and delivery of consignments.
• To Contact You: Communicating with you regarding your consignments, responding to your inquiries, and providing customer support.
• To Process Payments: Handling transactions and managing your account for billing purposes.
• To Improve Our Services: Analyzing usage data to enhance our service offerings and user experience.
• To Comply with Legal Obligations: Ensuring compliance with applicable laws and regulations.

Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, alteration, or disclosure. These measures include:

• Encryption: Secure transmission of sensitive information using encryption technologies.
• Access Controls: Restricting access to personal information to authorized personnel only.
• Regular Audits: Conducting regular security audits to identify and address potential vulnerabilities.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and delivery partners.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information, subject to certain legal and contractual restrictions.
• Objection: You can object to the processing of your personal information in certain circumstances.

To exercise these rights, please contact us at [email protected].

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date at the top of this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Address: 334 Selbourne Rd, Maidenhall, Luton LU4 8NU
Email: [email protected]
Phone: 07718178363

Thank you for choosing SIL Logistics. We value your trust and are committed to protecting your privacy.